Warranty Policy

• AGM Products purchased throush us comes with a limited warranty of one (1) year starting from the date of Purchased. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.
• The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to us.
• AGM or AGM service partners may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new AGM product.

The limited warranty does not cover:

• -Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid incorrectly, sand, or dirt; unusual physical, electrical or electromechanical stress. Scratches, dents and cosmetic damage.
• -Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
• -Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
• -Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not approved by AGM.
• -Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not approved by AGM.
• -Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
• -Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.
• -Products not purchased from www.agmmobile.com (We recommend you to contact the seller for support).
• -Repair conducted by un-official repair centers.
• -Please contact us for enquiries regarding Limited Warranty. Or contact +1437 438 8892 for support.

Return and Replacement Policy

• AGM products are made to the highest standards and undergo rigorous testing. For the products with manufacturing problems(no faut of constomer), you may request a return within 15 calendar days of delivery. Once we approve your request and receive the returned Product, we will give you a refund based on products using conditions.